Frequently Asked Questions

Yes you can track your order here.

Please see our Shipping Policy.

Yes, we do ship internationally. The shipping fee may vary depending on your location. Shipping prices are calculated at check out.

You would have received an email from hello@zerowasteco.eco with your tracking details on it. If you can't find the email, please check your junk folder and if you have any problems email us at hello@zerowasteco.eco or get in touch via the contact us page.

Please make sure you tracked your order from your order confirmation emails. If you are still unable to find your order, please get in touch with us as soon as possible at hello@zerowasteco.eco.

If, for whatever reason you need to cancel or change your order you can potentially do so. As long as you haven't received an order shipped email we should be able to work something out. Email us as soon as possible with your order reference and the changes you would like to make at hello@zerowasteco.eco.

There are multiple ways you can pay for your order; Visa, MasterCard, AfterPay, PayPal and Google Wallet. You will see all the available options for you at checkout.

We are based in Adelaide, Australia and we ship predominantly from Australia depending on your requirements.

We source and can ship items from all over the world, This can be from Europe, China, United States, or Australia.

Please check our return/refund/exchange policy here.

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

If your items have been damaged in transit, please contact us immediately by emailing hello@zerowasteco.eco or via our contact us page.

Please quote your order number in the subject. We will refund/return or replace your item in accordance with our Refund Policy.

All transactions are completed through our secure site using SSL. As a rule of thumb, for best practice on any site, make sure that you can see the padlock next to the address bar in your browser before entering any personal information.

We also use McAfee Secure to ensure that our site is safe for our customers and we also use PayPal buyer protection.

We want to make sure that you can shop with confidence when shopping with us!

You can read more about our buyer protection and our Privacy Policy.

You can make a purchase in multiple different currencies such as USD, GBP, EUR, AUD, NZD and more. The currency should display by default to the country that you are shopping from. If not there is a currency selector in the top right corner near the bag icon where you can change the currency - look for the country flag!

Any problems, please email us at hello@zerowasteco.eco.

Eco-friendliness refers to actions and behaviors that are environmentally sustainable, with minimal impact on the natural world. It's important because the planet faces significant environmental challenges, including climate change, pollution, and the depletion of natural resources. By embracing eco-friendliness, individuals and organizations can help mitigate these problems and promote a healthier, more sustainable planet for future generations.

All of our compostable Zero Pack mailers, bubble wrap, labels, ZeroWrap, ZeroTape and other packaging solutions are all certified according to any or all of the following:

ABA Home and Industrial compostable.

EN13432 for European certification

ASTM D6400 - American certification

This means that every single one of our 100% compostable products are exactly that, 100% compostable, either home compostable or industrial compostable.

This means that they will break down completely in the environment without leaving a trace and that includes not leaving behind any nasty chemicals or toxins.

Our compostable mailers, bubble wrap, packaging and ZeroWrap are all made from corn starch (corn that is no longer fit for consumption), PLA (Polylactide, which is made from waste corn too and other plants) and PBAT (Polybutyrate Adipate Terephthalate). Even the ink is made from non-toxic materials which means that they are even safe to go in a worm farm! Our compostable tape is a world first and is made from predominantly sustainable raw materials: The carrier is made from renewable or recyclable material and coated with a natural rubber adhesive, by monta in Germany. The product core for all current and future Greenline tape is made from recycled paper, the shipping carton and label are FSC certified and therefore 100% sustainable. Our compostable labels are made from paper and the adhesive is made from a high percentage of renewable materials and are certified EN13432 compostable. All these products have been tested and are certified 100% compostable.

If you don't have your own compost setup at home, consider checking out starting your own. Australian residents can even save up to 80% through their local council. Check it out the compost revolution. If that's not an option for you, you can start one through your workplace by teaming up with PlanetArk or at home with your local neighbourhood with ShareWaste. Otherwise, find a local compost facility with PlanetArk.

If you're composting at home, it's a good idea to break the mailers apart or cut them up. This just helps with the composting process and makes them into bite size pieces for the worms! Make sure you remove any labels, tape, etc from the mailer before composting.

The compostable material looks and feels just like plastic! In fact, it's even a little bit stretchy as well and can also be written on with markers (just make sure they're non-toxic!). They have all the benefits of plastic with none of the nasty stuff!

They're tough, durable, waterproof, writeable and tear-resistant.

Our home compostable products will break down in a home compost environment in 90-180 days and if it is industrially compostable then it will break down within 90 days in a commercial compost environment.

They have to meet these requirements to be certified.

Our compostable products should always be kept in a cool dry place. The optimum temperature for them is around 20-25 degrees Celsius. Humidity and moisture will speed up the composting process so make sure to keep them cool and dry in storage.

When looked after they will last around 12-18 months.

But don't worry, they won't start to disintegrate in your hands! Just like us, they start to get wrinkly when they're old!!

You can reduce your carbon footprint by:

Reducing energy use: Turn off lights and electronics when not in use, use energy-efficient appliances, and adjust your thermostat to conserve energy.

Driving less: Walk, bike, carpool, or use public transportation instead of driving alone.

Eating a plant-based diet: Reduce your consumption of meat, dairy, and other animal products, as the production of these foods requires a significant amount of energy and resources.

Conserving water: Fix leaks, take shorter showers, and use water-efficient appliances.

Recycling: Recycle paper, plastic, glass, and metal to reduce the amount of waste that ends up in landfills.

Supporting renewable energy: Invest in renewable energy sources, such as solar or wind power, or purchase renewable energy certificates.

Supporting eco-friendly products: Choose products that are made from sustainable materials, have a low carbon footprint, and are made in an environmentally responsible way.

By making these changes, you can significantly reduce your carbon footprint and contribute to a more sustainable future for the planet.

There are many ways you can live a more sustainable lifestyle, including:

Reduce energy use: Turn off lights and electronics when not in use, use energy-efficient appliances, and adjust your thermostat to conserve energy.

Reduce water use: Fix leaks, take shorter showers, and use water-efficient appliances.

Eat a plant-based diet: Reduce your consumption of meat, dairy, and other animal products.

Use public transportation, bike or walk instead of driving alone.

Support renewable energy: Invest in renewable energy sources, such as solar or wind power.

Buy locally sourced products: Supporting local farmers and small businesses reduces the carbon footprint associated with shipping products from far away.

Reduce waste: Recycle, compost, and choose products with minimal packaging.

Support sustainable products: Choose products that are made from sustainable materials.

Conserve resources: Use reusable products and repair items instead of throwing them away.

By incorporating these practices into your daily life, you can reduce your impact on the environment and support a more sustainable way of living.

You can reduce your plastic consumption by bringing your own reusable bags when shopping, using a refillable water bottle, using reusable food containers, choosing products with minimal packaging, choosing products made from alternative materials such as glass, metal, or bamboo, avoiding single-use plastic items such as straws and cutlery, recycling plastic products properly, and supporting businesses that prioritize reducing plastic use and promoting sustainability.

There are many ways to get involved in environmental activism and advocacy, including joining local environmental groups, participating in local events such as beach cleanups and tree plantings, writing to your elected officials, using social media to raise awareness, supporting environmentally responsible businesses, and volunteering with environmental organizations and initiatives such as nature conservation projects and park cleanups.

Composting is a process of natural decomposition of organic materials, such as food scraps and yard waste, into a nutrient-rich soil amendment. It works by creating an environment where microorganisms, such as bacteria, fungi, and insects, break down the organic materials into a soil-like substance called humus.

The process requires four essential components: carbon-rich materials, nitrogen-rich materials, water, and air. To begin composting, collect organic materials in a compost bin or pile, add a balanced mix of carbon and nitrogen-rich materials, and keep the pile moist and aerated. Turn the pile occasionally to ensure proper decomposition. Over time, the materials will break down and turn into nutrient-rich compost that can be used to fertilize plants and gardens.

Composting has several benefits including reducing waste from landfills, improving soil quality by providing essential nutrients and improving structure, reducing the need for chemical fertilizers, promoting sustainable gardening practices, saving money, and supporting a circular economy by recycling organic waste back into the soil.

You can compost fruit and vegetable scraps, coffee grounds and filters, tea bags, eggshells, grass clippings, leaves and twigs, plant trimmings, paper products such as shredded newspaper and cardboard, wood chips and sawdust, and animal manure from herbivores only.

Avoid composting meat, dairy, and oily foods (attract pests), diseased or insect-infested plants, pet waste (harmful pathogens), synthetic materials like plastic, and charcoal ash or coal ash (harmful chemicals).

Starting a compost at home is relatively easy. Choose a composting method (indoor, outdoor, or vermicomposting with worms), select or build a composting bin, collect organic materials, layer them alternating between carbon-rich and nitrogen-rich materials, add water and turn regularly for aeration, and wait for the compost to mature. It's ready when it is dark, crumbly, and has an earthy smell — typically several weeks to several months.

Keep the pile moist but not waterlogged (like a wrung-out sponge), turn it regularly for aeration, maintain a good balance of brown (carbon-rich) and green (nitrogen-rich) materials at roughly a 3:1 ratio, avoid adding meat, dairy, and oily foods, and consider adding compost activators such as manure or compost starters to speed up the process.

It can take anywhere from a few months to a year for compost to be fully broken down and ready to use. A well-maintained pile can break down in about 2 to 3 months. When the compost is ready, it will have a dark, crumbly texture and a pleasant earthy smell, and will no longer be recognizable as the original materials.

Compost can be mixed into garden soil to improve structure and fertility, added to potting soil to improve water-holding capacity, used as a top dressing for lawns, used as mulch around plants to retain moisture and suppress weeds, or steeped in water to create compost tea — a nutrient-rich liquid fertilizer for plants.

Yes! Options include vermicomposting (using worms indoors), Bokashi composting (fermenting food scraps in an airtight container), composting at a community garden, or using drop-off locations for food scraps in your area. Check with your local waste management agency for options near you.

Add plenty of brown (carbon-rich) materials to balance food scraps, keep the pile damp but not wet, turn the pile regularly, cover it with a tarp or use a closed compost bin, and avoid adding meat or dairy products to your pile.

Common mistakes include adding too much of one type of material (aim for a 3:1 brown to green ratio), not chopping up materials, adding meat, dairy, or oily foods, not turning the pile regularly, not keeping the pile moist enough, and adding diseased or pest-infested plants. Avoiding these will help create a healthy, nutrient-rich compost pile.