Search Our FAQs

There are multiple ways you can pay for your order; Visa, MasterCard, AfterPay, PayPal and Google Wallet. You will see all the available options for you at checkout.

Please see our Shipping Policy

Yes. Where applicable an email notification with tracking information will be sent out to you. Just follow the prompts in the email to track your delivery. Please note that tracking information can take up to 24-48 hours to update. You can track your order here.

If in the unlikely event you need to cancel your order, rest assured you can! However, you need to notify us by emailing sales@zerowasteco.eco within 24 hours of placing your order.

If your items have been damaged in transit, please contact us immediately by emailing sales@zerowasteco.eco or via our contact us page. Please quote your order number in the subject. We will refund/return or replace your item in accordance with our Refund Policy.

If you are not 100% satisfied with your order, please contact sales@zerowasteco.eco or via our contact us page and let us know, don't forget to include your order number. Before you contact us, please read our Refund Policy.

All transactions are completed through our secure site using SSL. As a rule of thumb, for best practice on any site, make sure that you can see the padlock next to the address bar in your browser before entering any personal information. We also use McAfee Secure to ensure that our site is safe for our customers and we also use PayPal buyer protection.  We want to make sure that you can shop with confidence when shopping at Austraders. You can read more about our buyer protection and our Privacy Policy.

We have 5 main currencies that we use; USD, AUD, EUR, GBP and NZD. You can select the display currency by using the drop-down list in the top right corner of the page. If your currency is not listed, fear not, we recommend you use USD to display the currency and then when a purchase is made it will convert to your local currency when purchased. The rates that you will be charged are done so according to those specified by your bank or payment provider.

We source and ship items from all over the world, this can be from Europe, China, United States, or Australia

Email: info@zerowasteco.eco

Or via our contact us page.

All of our compostable Zero Pack mailers, bubble wrap, labels, ZeroWrap, ZeroTape and other packaging solutions are all certified according to any or all of the following:

This means that every single one of our 100% compostable products are exactly that, 100% compostable, either home compostable or industrial compostable.

Our compostable mailers, bubble wrap, packaging and ZeroWrap are all made from corn starch (corn that is no longer fit for consumption), PLA (Polylactide, which is made from waste corn too and other plants) and PBAT (Polybutyrate Adipate Terephthalate). Even the ink is made from non-toxic materials which means that they are even safe to go in a worm farm!

Our compostable tape is a world first and is made from predominantly sustainable raw materials: The carrier is made from renewable or recyclable material and coated with a natural rubber adhesive, by monta in Germany. The product core for all current and future Greenline tape is made from recycled paper, the shipping carton and label are FSC certified and therefore 100% sustainable.

Our compostable labels are made from paper and the adhesive is made from a high percentage of renewable materials and are certified EN13432 compostable.

All these products have been certified 100% compostable.

If you don't have your own compost setup at home, consider checking out starting your own. Australian residents can even save up to 80% through their local council. Check it out here. 

If that's not an option for you you can start one through your workplace by teaming up with PlanetArk or at home with your local neighbourhood with ShareWaste. Otherwise, find a local compost facility with PlanetArk.

The compostable material looks and feels just like plastic! In fact, it's even a little bit stretchy as well and can also be written on with markers (just make sure they're non-toxic!)

They have all the benefits of plastic with none of the nasty stuff! They're tough, durable, waterproof, writeable and tear-resistant.

Our home compostable products will break down in a home compost environment in 90-180 days and if it is industrially compostable then it will break down within 90 days in a commercial compost environment.

They have to meet these requirements to be certified.

Our compostable products should always be kept in a cool dry place. The optimum temperature for them is around 20-25 degrees Celsius. Humidity and moisture will speed up the composting process so make sure to keep them cool and dry in storage.

When looked after they will last around 12-18 months.

But don't worry, they won't start to disintegrate in your hands! Just like us, they start to get wrinkly when they're old!!